RESOLVE
€1,500.00
Resolves is a ticket management system. It is an application that allows you to manage incidents and service requests in an organized and automated way.
It is a web tool that allows you to transparently, simply and easily manage user-created incidents via email, web forms and phone calls.
Incidents and requests are received based on tickets sent by users, which are stored and delivered in different ways to the operator in charge of their management. These tools are widely used in call centers, IT department, data centers, telemarketing companies, among others.
Security policy
Complies with the contract between you and us.
Delivery policy
Complies with the contract between you and us.
Return policy
Complies with the contract between you and us.
- Management of business rules via SLA
- Allows you to filter tickets according to the department to which they correspond to resolve them.
- It allows you to establish workflows based on the type of ticket, performing automatic responses if necessary.
- Ability to integrate multimedia files (photos, images, audio and videos) into different requests.
- You can make notes on tickets about any actions taken on the topic in question.
- Ticket capture by email, web, telephone, fax and via API.
- Custom fields in tickets, which allow users to request specific information.
- Rich text HTML
- Incorporation of help topics to resolve incidents without having to open a ticket, it also allows the creation of categories in tickets.
- Prevent multiple employees from responding to a ticket at the same time.
- Transfer tickets between departments or assign them to team members, to ensure they are handled by the right staff.
- All applications are submitted online. User can login using email and ticket ID, although no registration or user is required to submit a ticket.
- Comprehensive reports that provide insight into support team performance and functionality.
- Much more.
Resolves is a ticket management system.
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Resolves is a ticket management system. It is an application that allows you to manage incidents and service requests in an organized and automated way.
It is a web tool that allows you to transparently, simply and easily manage user-created incidents via email, web forms and phone calls.
Incidents and requests are received based on tickets sent by users, which are stored and delivered in different ways to the operator in charge of their management. These tools are widely used in call centers, IT department, data centers, telemarketing companies, among others.